In order to ensure a safe and enjoyable experience for everyone who
utilizes the Heartland Events Center, please take note of the following
rules, policies and guidelines:
Alcohol
No alcoholic beverages may be brought into the Heartland Events Center
at any time. Alcoholic beverages will be sold at concessions during most
events. This applies to alcohol purchased on the Fonner Park side of
the business, as well, due to the Heartland Events Center operating
under a separate liquor license. No alcoholic beverages may be consumed
in the parking lot.
Animals
With the exception of service animals and animals that are a part of an
exhibit or show, animals or pets are not permitted in the Heartland
Events Center and Fonner Park facilities. Please do not leave animals
unattended in or tied to your vehicle. For their safety, animals may be
removed from the premises by animal control officers and impounded.
ATMs
The Heartland Events Center is equipped with an ATM serviced by Home
Federal Bank. The ATM is located in the main lobby of the Heartland
Events Center.
Audio & Video Devices
As a general rule, audio and video devices of any kind are not permitted
inside the Heartland Events Center for any concerts. If a guest brings
an audio or video device to an event, the guest will be asked to return
that item to his or her vehicle or it will be disposed of properly.
Audio and video devices for other events are subject to change on an
event-by-event basis.
Body/Bag Searches
The Heartland Events Center security reserves the right to body and/or
bag searches, pat-downs, and metal detection wanding as determined
appropriate on an event-by-event basis. Please allow yourself ample time when you attend an event or show.
Food & Beverage
The Heartland Events Center has exclusivity over all food and beverages
served and consumed throughout the facility. The tenant, exhibitors, or
their representatives may not sell food or beverage items at any time
without the permission of event center management. Patrons may not bring
food and beverages onto the premises of the Heartland Events Center at
any time. The Heartland Events Center reserves the right to utilize
reasonable available space for the sale of concession items on the floor
of the facility. All food, beverage, and concessions are operated and
controlled by the in-house catering and concessionaire(s). The in-house
concessionaire service will determine the number of stands required to
properly serve the public. All arrangements for serving food and
beverages and sale of concessions should be made through the Heartland
Events Center.
Guest Conduct Rules
The Heartland Events Center strives to provide its guests with a safe,
comfortable and enjoyable atmosphere. The Events Center has established
the following guidelines:
- Guests interfering with other guests’ ability to enjoy the events may be subjected to removal.
- Guests using foul or abusive language or inappropriate or unacceptable gestures may be removed from the Events Center.
- Guests appearing impaired may be removed from the Events Center and
may be turned over to the authorities. The house reserves the right to
discontinue selling alcohol to a patron that exhibits impaired
behaviors.
Items Not Permitted in the Building
Aerosol cans
Air horns
Animals (except certified service dogs)
Beach balls and other inflatable devices
Bota bags or wineskins
Bullhorns or noisemakers
Confetti
Drones
Fireworks, firearms, or other weapons
Framed backpacks
Glass bottles or aluminum cans
Ice chests (coolers) or thermos containers
Illegal drugs
Laser pointers
Outside food or beverage (including alcohol)
Selfie sticks
Skateboard or roller blades
Sticks or clubs (including signs attached to sticks)
Stools or folding chairs
Video cameras or recording devices (may vary by event)
Water bottles or mugs
Event staff personnel reserve the right to reject items coming into
the facility that do not appear on the list above. Patrons with
prohibited articles will be turned away at the entrances. No storage or
“check area” is provided for such items. Enforcement will be without
exceptions.
Leaflets/Brochures
Distribution of any printed materials or selling of any items is
prohibited on the Fonner Park grounds, including the parking lots,
walkways, and inside the Heartland Events Center unless permission from
Heartland Events Center management has been granted.
Lost & Found
Lost and found items are located in the Fonner Park / Heartland Events
Center General Office. Please call 308-382-4515 for more information on
claiming lost and found items.
Re-Entry Policy
Guests are not allowed to exit the building and return during the course
of a single ticketed event in the Heartland Events Center. Specific
events may allow an exception to the policy and allow guests to exit and
re-enter the facility. In this type of situation, guests will be
required to obtain a hand stamp prior to exiting the facility.
Re-Selling of Tickets
Re-selling of tickets by private parties is prohibited on the Heartland Events Center property.
Selling of Illegal Merchandise
Selling of illegal merchandise (merchandise not sold under the approval
of Heartland Events Center management) is prohibited on the Heartland
Events Center property as well as by law.
Smoking
Fonner Park and the Heartland Events Center are smoke-free facilities.
Smoking, including electronic cigarettes, is not permitted inside the
Fonner Park facilities or the Heartland Events Center or within 20 feet
of the facilities. Any person who refuses to comply with the policy
shall be subject to ejection from the facilities. Designated outdoor
smoking areas are available.
Parking Lot Guidelines
- Parking is on a first-come, first-serve basis in designated lots.
- Tailgating is not permitted in all Fonner Park controlled parking lots.
- Holding or saving parking spaces is not permitted.
- Drive lanes in the parking lots must be kept clear at all times.
- ADA parking is available in all Fonner Park controlled parking lots.
- Staking of tents is NOT permitted in the parking lots or lawn areas of the parking lots. Tents may be anchored with weights.
- Consumption of alcohol or open containers of alcohol is prohibited.
- Commercial advertising banners or signs are prohibited.
- Distribution of promotional items or other forms of solicitation is not permitted.
- Any equipment (chairs, tents, etc.) left overnight will be disposed of.
- Personal golf carts, segways, skateboards, scooters, hoverboards,
and drones are not allowed in Fonner Park controlled parking lots
(unless pre-approved by Fonner Park management).
Heartland Events Center reserves the right to revoke any parking of those who do not comply with any parking guidelines.